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Automation Support Options

Emergency Support:

  • ASAP support when you absolutely have to have your system up and running again 
  • A Syscon engineer will contact you by phone to diagnose any quick steps you might take to mitigate or resolve urgent issues
  • If the issue requires an engineer on-site - then an emergency call out fee applies
  • PLC support

Standard Service Call:

  • Non-urgent service call typically scheduled at least 3 days in advance

Remote Support: 

  • When possible, remote support is the most cost-effective and often the quickest way to diagnose and resolve service issues
  • Syscon Automation can work with you to set up remote support capability

Service & Support Maintenance Contracts: BEST VALUE

  • Lock in the knowledgeable support you need ahead of time
  • Support contracts customized to meet your specific needs
  • Syscon Automation will always put your needs first, serve as your advocate, and act with urgency to resolve your service and support issues

What You Can Expect from Syscon Automation

  • Overemphasis on communication throughout your Support engagement
  • Site visit pre-call with an Engineer
    • Punch list development, review, and collaborative prioritization
  • On-site visit check-in and punch list review
    • Confirm desired outcomes for each activity
  • Site visit checkout and accomplishments review
    • Review what was worked on and what remains
    • Approval needed to close out any punch list item
    • Provide training to your staff if needed to resolve similar issues moving forward
  • Follow-up report
    • Service & Support visit summary and hours logged
    • Suggested improvements that can be made and what to prioritize next
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Contact us about your automation support and repair needs today.

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